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DivIn Pro, an impact-driven BPO & a KPO

Founder(s) Dr Juhi Garg
Date of Establishment 01st August 2021
Industrial Sector IT & ITES Sector
Headquarter Dehradun
Presence PAN India
Awards and Recognition Dr Juhi Garg, the founder is Atal Innovation Mission (AIM) - ATL Mentor of Change

WICCI President for Startup Council, State Secretary- Veteran India.

She is the Principal Investigator for various State Govt Project

Copyright holder from Copyright office, GoI, ExDirector- Project Shakti and Lead- CSR, UPES,

Divin Pro is Incubated @ UPES Council for Innovation and Entrepreneurship, Uttarakhand Nodal Agency of Govt Of Uttarakhand.


In today’s modern world, a successful business is often an efficie
nt one, and the difference can come down to smart, innovative processes. Magnificent management techniques can take your business from good to great. BPO and KPO can enable just such a change if enacted in a careful, conscientious manner and with a quality BPO Partner.

What is Business Process Outsourcing (BPO)?

Business process outsourcing (BPO) is the practice of contracting a specific work process or processes to an external service provider. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more. BPO usually fills supplementary — as opposed to core — business functions, with services that could be either technical or nontechnical.

From fledgling start-ups to massive Fortune 500 companies, businesses of all sizes outsource processes, and the demand continues to grow, as new and innovative services are introduced and businesses seek advantages to get ahead of the competition. BPO can be an alternative to labour migration, allowing the labour force to remain in their home country while contributing their skills abroad.         

Back-office services include internal business processes, such as billing or purchasing. Front-office services pertain to the contracting company’s customers, such as marketing and tech support. BPOs can combine these services so that they work together, not independently.

The BPO industry is divided into three categories, based on the location of the Partner. A business can achieve total process optimization by combining the three categories

  • Offshore- Partners are located outside of the company’s own country. For example, a U.S. company may use an offshore BPO P in the India.
  • Nearshore- Partners are located in countries that neighbour the contracting company’s country. For example, in the India, a BPO in Nepal or Bangladesh is considered a nearshore vendor.
  • Onshore- Partner operate within the same country as the contractor, although they may be located in a different city or state. For example, a company in Mumbai, Delhi, could use an onshore outsourcing vendor located in Mumbai, Ahmedabad, Delhi, Goa, etc.

What Is Knowledge Process Outsourcing (KPO)?

Knowledge process outsourcing (KPO) is the outsourcing of core, information-related business activities. KPO involves contracting out work to individuals that typically have advanced degrees and expertise in a specialized area. The information-related work can be carried out by workers in a different company or by a subsidiary of the same organization. The subsidiary may be in the same country or in an offshore location to save costs or other resources.

Knowledge process outsourcing is the purposeful allocation of relatively high-level tasks involving specialized knowledge or problem-solving to an outside organization or third party that has a high level of subject matter expertise, often located in a different geographic region than the company itself.

KPO is different from business process outsourcing (BPO), which involves the outsourcing of labour and other operational work to a third party to save money. Although KPO is a subset of BPO, KPO involves far more specialized, analytical, and knowledge-based work. KPO can help companies reduce operational or production costs by creating new processes or streamlining efficiency. KPO also fills the gap or need for skilled employees in a particular field. KPO also frees up existing staff, including management, to do other work, boosting efficiency and productivity.

DivIn Pro

Therefore, to fulfil all these requirements Introducing Dehradun based DivIn Pro-Serving Goodness; a unified customer experience management platform for all customer-facing functions. Dr Juhi Garg founded the DivIn Pro Private Limited in 2021 an impact driven BPO and KPO 2021 is serving goodness by helping companies create by an impact by realising global goals and giving their customers a delightful experience so that they can focus on their core business. The company is run and managed by women and other professionals from underprivileged and marginalised sectors.

What does DivIn Pro provide?

They serve goodness by taking care of your customers and giving them a delightful experience by offering strategic solutions to the challenges so that you can focus on your core business. They provide following services-

Business Process Outsourcing (BPO)

  • Call centre services on inbound and outbound calls
  • Data management services

Knowledge Process Outsourcing (KPO)

  • Developing project proposals, surveys, data analysis, and report writing.
  • Developing pitch deck presentation.
  • Third- Party Evaluation and Impact assessment studies.
  • Capacity building programs: Technical and behavioral training, workshop, seminars, MDPs etc.

Academic Institutions Services

  • Student engagement and experience management services.
  • Career Counselling and mapping: student's interest, talent, aptitude, and personality mapping with career preferences.
  • Campus-Corporate Connect program like webinars, masterclasses, curriculum development and skill gap analysis.
  • Student- Institution support for career placement preparation.

They also do blog and parables and also provide support on other special projects-

They also bring forth well researched blogs on various topics, individuals, events, and companies. DivIn Pro also do web talks and conversations with founders and leaders in different domains and sectors. Parables celebrate their tales of struggles and successes. Based on DivIn Pro interest and expertise, they support projects that are purpose driven and has potential to generate an impact.

Why DivIn Pro is a treasure?

They value honest and transparency in our conduct. They value diversity of human potential by focusing on including a diverse workforce in our inclusive and compassionate organisation. They value promoting meritocracy and shall constantly raise the bar for themselves. They invest in their people and partners, enable continuous learning, and build caring and collaborate relationships based on trust and mutual respect.

Why someone should go for DivIn Pro?

They care for company’s time & money resources. They care of people, their customer and even their potential customers. While you are thinking of developing further in your business and still bother for less privileged women and people from marginalised sectors then you should work with DivIn Pro because by doing this you will be empowering less privileged women and people from other marginalised section of the society. Feel proud to say that you work with a team of such professionals.

You can get in touch with DivIn Pro easily through-

Contact No- +91 9058146961    Website- www.divinpro.com



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