HOW FRONIUS INDIA IS OWNING THE END-TO-END CUSTOMER EXPERIENCE

Sharing of Fronius End Customer Experience about Fronius Technology and Services

Why does customer experience matters?

A positive customer experience is crucial to the success of your business because a happy customer is one who is likely to become a loyal customer who can help you boost revenue. The best marketing money can buy is a customer who will promote your business for you — one who's loyal to your company, promotes your business through word-of-mouth marketing, and advocates for your brand and product or service.

The way you think about customer experience has probably had a profound impact on how you look at your business as a whole. This is just one reason why creating and obsessing over a great customer experience is so important. (Or, if your current customer experience isn't up to standard, how to improve it and where to start.)

What does Fronius do?

Fronius India provides the most preferred welding equipment with more than 25,000 operational machines in the country. They aim to promote SKILL INDIA MISSION initiated by our Hon’ble Prime Minister, Shri Narendra Modi, which focuses on providing training to the Indian youth regarding Industry-relevant skills which will help them acquire a better livelihood.

Programs like this are essential to create opportunities and to meet the increasing demands of growing and changing economies. Fronius India is aiming to promote health and education among underprivileged youth.

As stated above it is clear that our country must provide the necessary training, education, and skill development to our youth in working-age, especially to those in rural areas and underprivileged ones, to live a better life and to grow our economy.

“India’s strength lies in her villages. Our aim is to bridge the differences between rural and urban India. We want our villages to have all the facilities that are there in the cities.” – Shri Narendra Modi.

Contributing to this initiative and sponsoring it would change the lives and careers of many along with our country’s economic state. This will lead to development in our manufacturing sectors and industries.

 HOW FRONIUS INDIA IS OWNING THE END-TO-END CUSTOMER EXPERIENCE

End to end customer experience is the set of interactions between customers and an organization throughout the duration of their relationship. Fronius usually encompasses three elements:

• The customer’s points of contact with the brand (moments of truth)
• The Customer Journey
• And the environments in which the first 2 take place

The sum of all these factors creates the customer’s experience of contact with your company from start to finish. It can be easy to fixate on one aspect of the customer experience without considering the entire journey. Fronius believes that by looking end-to-end, you can deliver a succession of positive experiences that will add up to an even greater whole.

Fronius understand that Personalization plays a vital role-

Customers expect a personalized experience when they deal with a business, and according to a report from Epsilon, 80% of customers are more likely to make a purchase when businesses provide a personalized experience. Personalization improves the customer’s experience, helps drive sales, and increases customer loyalty. Since there’s no one-size-fits-all approach for satisfying our entire customer base, using tools that feed prescriptive insights to sales, marketing, and customer service teams allow us to take the best course of action.

There Can Be No Personalization Without Quality Data

Consumers are very concerned about privacy and the potential loss of personal data. To gain a deeper understanding of each customer, high-quality data is vital. Regardless of what industry you’re involved in, your customers aren’t going to choose you solely based on price, but often on quality. In fact, studies have shown that customers will pay more for a product or service that they think is made well or exceeds the standard. Your customers expect you to deliver quality products.

It’s All About the Customer Journey

The customer journey is all the intersection points that a customer has, that is, every interaction the customer has with a business, from the first time they search for your business online, to their first experience on your company website, on through browsing your products, services or content, though the product selection and shopping cart experience, and then placing and receiving their order. It includes any emails, texts, phone conversations, newsletters or other correspondence a business has with the customer, and also includes any reviews or follow up questions they have, as well as any customer service interactions. In short, it is everything that they experience when they interact with any part of your business or brand. This is all about stepping into our customers’ shoes and making sure we’re everywhere they are–or at least everywhere they expect to find us.

Fronius believes in customer loyalty

The importance of customer loyalty impacts almost every metric important to running a business. Without happy customers that continue to buy from you, the business won’t survive. New customers (as we’ll talk about below) tend to cost more to acquire, and don’t spend as much money as loyal, repeat customers. Keeping customers coming back for more is critical to business success. And its why short-term profit grabs don’t work. Loyal customers are just better for business: they help you grow and they keep profits high.

With buyers and customers having more options than ever before, creating lasting loyalty means delivering frictionless and enjoyable experiences. Frictionless commerce helps drive customer loyalty by enabling ‘wow’ experiences and exceeding – not just meeting – consumers’ expectations.   

Fronius End Customer Experience about Fronius Technology and Services

A remarkable customer experience is critical to the sustained growth of any business. A positive customer experience promotes loyalty, helps you retain customers, and encourages brand advocacy. At Fronius, technology is designed for a wide range of industries and all sizes of companies. From small and medium-sized enterprises to large corporations, every type of user is represented in the core customer base. In addition, Fronius focuses on getting customer intimacy right around the globe, thanks to its personal and first-class service. Our greatest strength is the expertise of our employees, who work with customers to carry out welding trials to find the right solution for them. We always want to develop a market advantage for the customer to make them more productive, faster, and demonstrably better. Contact us now to know how our End-to-End Customer Experience creates lasting loyalty and focuses on delivering experiences that are frictionless – and memorable. 

To contact us and to acquire more information or to even contribute and sponsor refer to the contact information below.

Devendra Gope - +91 73910 95741